Privacy Policy

Private Psychiatry Ltd, 4-4a Blackburn Road, Accrington, United Kingdom, BB5 1HD, company number 13603142 (the “Company”, “we” or “us”) are the owners of the website https://www.privatepsychiatry.co.uk/. This Privacy Policy applies to processing of personal data by the Company. When we make all the decisions as to how your data is processed, we are acting as the data controller. However, when we are processing your personal data on behalf of a third party in accordance with their strict instructions, we are acting as a data processor. This Privacy Policy complies with our obligations to provide you with information as a data controller.

We know how important it is for you to understand how we use your data. This Privacy Policy sets out how and why we collect, use, store and share your personal data. The Company is committed to protecting the privacy of every customer and of every individual who visits our website. The information you give to us is used to process your orders and to provide you with an efficient and personal customer experience.

Our Privacy Policy helps you understand what information we will collect and how the information will be used.

We will collect and process your personal information in accordance with the applicable data protection laws and any other applicable legislation as amended from time to time. We will keep our Privacy Policy under regular review. This version was last updated on 15/07/2024.

We encourage you to read this Privacy Policy carefully and if you have any questions or concerns about how we use your personal data, please contact us and we will try to address your concerns. 

How we collect and use personal information

We will only collect personal data from you if you specifically and knowingly provided such data to us for example:

1. When you visit our site, contact us through email and phone, or through any electronic means.
2. When signing up for our services.
3. When you make online payments and transfers made online.
4. When users opt to receive communications from the organizations relating to marketing their products and services.

In addition to that, we may occassionally collect personal data from external sources, such as publicly available data, or from third parties.

All the above cases have to comply with this Privacy Policy.

Data Collected

The Company may procees your following personal data:

1. Name
2. Year of birth
3. Sex
4. Email contact
5. Phone number
6. Debit and Credit Card Details
7. IP address
8. Mailing address
9. Job titles
10. Usernames
11. Passwords
12. Contact preferences
13. GP address
14. Any personal description provided by you
15. Health data

In addition, we may process any other personal data which you send to us. We may also process other data necessary to process payments.

All personal data that you provide to us must be true, complete and accurate, and you must notify us on any changes to your personal data.

We may also collect limited data from public databases, partners and other outside sources.

Legal grounds for processing

The legal ground for the processing of your personal data is:

• our legitimate interest to administer your use of the account and/or our services, such as to provide the features and functionality that we have offered to you, and to collect statistics on how our customers use our services;
• to perform contract with you;
• to protect our rights, for example, to prevent fraud, including in case of suspicion of fraud;
• to fulfil our legal obligations; and
• if anything of the above is not applicable, the your consent.

We will send you marketing emails only if you have specifically consented to receiving such messages. We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Using your personal data

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

• Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
• Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
• Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
• Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

If you provide us with personal data, we may retain and use the data for the following purpose:

• to store and process the data to better understand your needs and how we can improve our services;
• to provide services to you;
• to create and maintain your account;
• to retain the data about your previous orders in order to customise our website services for your future visits to the site;
• to send administrative information to you;
• to update data internally;
• to answer your inquiries and to request feedback from you;
• to conduct market research;
• to use your e-mail address or mobile telephone number to send you information about new services, special offers and other items of interest;
• to retain certain information for invoicing and similar purposes;
• to protect our services;
• to protect vital interests of us or others;
• for security and fraud prevention;
• to comply with the law or any regulation;
• for other genuine reasons which fall within the interest of the Company and data processing is considered a necessity to fulfil such reason; and
• for other purposes with your consent.

All your data will be stored securely for the duration of your relationship with us and for two (2) years thereafter.

You can ask to step sending you marketing communications at any time by contacting us on manager@privatepsyhcatry.co.uk. If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes.

For more information about the cookies we use and how to change your cookie preferences, please see privatepsychiatry.co.uk

How we protect your data

We are aware that you may be concerned about the privacy and confidentiality of your personal data, therefore we comply with the legal requirements to ensure that this data is safe and secure. We keep data safe using appropriate and reasonable organizational and technical measures.

However, keep in mind that no electronic or technical keeping of data is 100% risk-free, so we cannot guarantee that hacker or other criminal will not be able to defeat our security and illegally collect data.

How long we keep your data

We will keep your personal data as long as required to perform services you requested, or longer if required or permitted by law. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. When we no longer have legal basis or interest to keep your data, we will delete them.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Links to other sites

If you link to or from our website to an independently owned and operated third-party site we cannot ensure the protection of any personal information that you provide. Third-party sites may have their own privacy and data collection policies that are beyond our control. Any personal information that you provide to third-party sites will be regulated by their privacy policy, if they have one. We can assume no responsibility or liability whatsoever for the practices, actions or policies of these third-party sites, and cannot be responsible for the content or privacy practices of such sites.

How you can help protect yourself when ordering online

No data transmission over the internet will be 100% secure. We cannot guarantee the security of any information you transmit to us and you do so at your own risk. You are ultimately responsible for maintaining the secrecy of your username, passwords and/or any information.

Your rights

You have a right to access any personal data we hold about you in accordance with the data protection laws, as well all other rights prescribed by law. In the event you wish to obtain copies of the data we hold you must write to our address. Please address your correspondence to contact details indicated on our website.

You have a number of other rights relating to your personal data and what happens to it. You are entitled to:

• request access to your personal data (commonly known as a “subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;
• have your data processed in a fair, lawful and transparent way;
• be informed about how your personal data is being used, an example being this Privacy Policy;
• require us to correct any mistakes in your personal data. We may need you to verify the accuracy of the new data you provide to us;
• require us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it. Please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request;
• request that we transfer your personal data to you or another service provider in a simple, structured format;
• object at any time to processing of your personal data for direct marketing purposes;
• object to automated decision making which produces legal effects concerning you or similarly significantly affects you;
• object in certain other situations to our continued processing of your personal data such as where we are relying on a legitimate interest as a legal basis for that particular use of your data; and
• otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

Sharing of data with third parties

To fulfil your requirements, we may need to give your necessary data to a third party, for example, our agents, service providers, payment providers, partners, employees, government authorities, etc. For example, these are:

• Semble or other platform service providers (Semble Privacy Policy);
• Stripe (Stripe Privacy Policy)
• Website hosting provider, and
• Client management.

We may also transfer your data in case of transfer of our business.

We may also use the information we collect to notify you about new services and special offers we think you’ll be interested in, important changes to the website, or for other marketing purposes we think would interest you.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may also transfer and store your data in countries outside of the United Kingdom. Whenever we transfer your personal data out of the United Kingdom to countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it by ensuring that the following safeguards are implemented. We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the United Kingdom to countries which have laws that do not provide the same level of data protection as the UK law.

Acceptance of these terms

By using this website and our service, you agree to this Privacy Policy. If you do not agree to this Policy, please do not use our website or our service. We reserve the right to change this Policy at any time. Your continued use of the our website following the posting of changes to our Privacy Policy will signify your acceptance of those changes.

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Contact

If you have any questions or concerns in respect to your personal data or this Privacy Policy or you wish to exercise your privacy rights, please contact us using the following email address: manager@privatepsychiatry.co.uk