Privacy Policy

Private Psychiatry LLP (“We”) are committed to protecting and respecting your privacy. This Privacy Policy, our website Terms and Conditions and Cookies Statement tell you what data we collect from you, how it is stored, used and processed by us. For the purposes of Data Protection, the data controller is Dr Adrian Winbow and Associates LLP of Orchard House, High Street, Leigh, Kent, TN11 8RH.

Private Psychiatry LLP fully complies with the data protection law in force in the UK and with all medical confidentiality guidelines including those published by the General Medical Council.

By submitting personal data to us and/or by using our services and website you give your consent to the practices as described or referred to in this Privacy Policy.

INFORMATION WE MAY COLLECT FROM YOU

Personal data means any information which can, or which can potentially identify you as an individual. This data may also include sensitive personal data relating to mental or physical health. By providing this data, you give us your consent to process this sensitive data as set out in this Privacy Policy.

We may collect and process the following data about you:

• Information you provide when you enquire or become a patient of Private Psychiatry or apply for a job with us including name, address and contact details via email, telephone or in writing.
• Information that you provide by completing the Contact Us form on our website, or when reporting any problems with our website, https://www.privatepsychiatry.co.uk (our site), including name and contact details.
• Information you may provide when corresponding with us by phone, letter or email.
• Information you provide when completing our Consent to Treatment Form and Financial Agreement (patients only), including name and contact details of next of kin. It is your responsibility to ensure that any named next of kin are aware and accept the terms of this Privacy Policy.
• Details of treatment and services you have received from us or from a third party and which are passed on or referred to us.
• Information provided as part of our patient satisfaction survey, although this information will not be individually identifiable (patients only) and/or any other patient feedback provided.
• Information about complaints and incidents.
• Information provided to us as part of payment for treatment, such as credit card and financial information (we do not store credit card information).

This information may include your name, address, email address, telephone number, financial and credit card information, medical history and any other personal descriptions or details provided by you.

Data regarding your visits to our website and the resources that you access will be automatically collected. This includes the following:

• Technical information including your IP address, browser type and operating system.
• Information about your visit to our site including pages viewed on our site, length of time spent on our site, source information.

This information is not personally identifiable, but enables us to compile general statistics about the use of our website which we can use to improve the performance, effectiveness and targeting of our website.

Our website uses Cookies to provide a better user experience of our website. Please consult our Cookies Statement for further information.

HOW WE USE THE DATA YOU PROVIDE

All data you provide to us will be kept securely and will only be used for the purposes for which it was collected and in accordance with this Privacy Policy, current data protection laws and medical confidentiality guidelines.

Data provided to us will be used:

• To assist us in providing care, information and services to patients and to carry out our obligations arising from our contract with patients.
• To notify you of any changes in our practice and its services, or to provide you with information about other services we offer that are similar to those you have already received or enquired about.
• To ensure that the information we provide to you both on our site and in written formats is relevant and presented to you in the most appropriate and effective format.
• To carry out research and statistical analysis which will enable us to improve and optimise the services we provide.

We do not pass any personal data onto third parties for the purposes of marketing, however there are circumstances when we may share your personal information with third parties for other purposes:

• To other medical or health professionals such as therapists, counsellors, psychotherapists, psychologists and pharmacy services as part of your care with Private Psychiatry LLP.
• Your GP, but only with your specific consent given as part of the Consent to Treatment form completed prior to you commencing your treatment with Private Psychiatry LLP.
• In the event that we are legally obliged to disclose or share personal data in order to protect the rights, property or safety of our patients, employees or others.
• In order to process complaints or claims, it may be necessary to provide patient and treatment information to insurers, indemnifiers or legal advisors.
• Organisations providing IT systems, support and hosting in relation to the IT systems on which your data is stored and the hosting of our website.
• Third party service providers for the purposes of the confidential and secure destruction of personal data.
• In the event that any part of Private Psychiatry LLP or its assets are acquired or sold to another party, in which case we may pass your personal data to any prospective buyer as part of the business and its assets.

STORAGE OF PERSONAL DATA

By submitting information to us, you agree to the storage and processing of the data provided as detailed in this Privacy Policy. Once we receive your information, we protect your information by ensuring the appropriate organisational and technical measures are in place to prevent unauthorised access or unlawful processing of personal data and to prevent data being lost, damaged or destroyed.

Data is stored on our secure systems and is password protected to prevent unauthorised access. Traffic on our website is via an encrypted connection. Where IT systems are provided by third parties, we ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under data protection laws.

Please note that information submitted to Private Psychiatry via the internet - over our website via our Contact Us form or via email - is not completely secure until it reaches us. Any data which is submitted to us by these means is therefore at your own risk.

Patient records are held securely for a period of twenty years, or longer for continuing care, after which all records are securely destroyed.

ACCESS TO YOUR INFORMATION

You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information held by us, please contact us at the address below. In order to protect your privacy, we will ask you for proof of identity before processing any requests of this nature.

The Medical Director
Private Psychiatry LLP
Orchard House
High St.
Leigh
Kent TN11 8RH

advice@privatepsychiatry.co.uk

CHANGES TO OUR PRIVACY POLICY

We keep our Privacy Policy under regular review and will place any updates on our website. This Privacy Policy was reviewed and last updated on 8 December 2020.