Last updated 27/05/2025
These Terms and Conditions form part of the agreement made between you and Private Psychiatry Ltd, with the registered office address of 4-4a Blackburn Road, Accrington, United Kingdom BB5 1HD and registered under company number 13603142 (CQC registration); incorporated in England and Wales (“Private Psychiatry” “our”, “we” or “us”) concerning the Services (as defined below). By utilizing the website https://www.privatepsychiatry.co.uk/ (“Website”) and/or making a reservation on the Semble Platform (“Platform”) for the Services and/or by utilizing the Services, you consent to these Terms and Conditions and you agree to comply with them. If you do not agree to these Terms and Conditions, you must not use our Website. We recommend that you print a copy of these Terms and Conditions for future reference. Furthermore, you also agree to our Privacy Policy (see privatepsychiatry.co.uk) which explains how we collect, use and store your personal data. and Cookie Policy (see privatepsyhchiatry.co.uk) which sets out information about the cookies on our Website available on the Website.
Private Psychiatry reserves the right to modify these Terms and Conditions occasionally. Every time you wish to use our Website, please check these Terms and Conditions to ensure you understand the terms that apply at that time. Any modifications or additional terms and conditions are included herein by reference. Please check the “Last update” notice on the Website to view the current version of the Terms and Conditions. You hereby waive the right to receive notification of these updates. Our Website is made available free of charge.
The information on the Website must not be distributed, circulated or used by any person or entity where such distribution, circulation or use would be against the law or regulation in any jurisdiction or country or which would mean we would have to register the requirement in such jurisdiction or country. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and Conditions and other applicable terms and conditions, and that they comply with them.
We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will always tell you in writing if this happens.
Please read these Terms and Conditions carefully before using this Website.
By using the Website and/or the Platform, you represent and warrant that:
Private Psychiatry allows individuals in the United Kingdom (“Patient/s” or “you”) to connect in real time through streaming video chat and instant messaging with participating psychiatrists (“Psychiatrist” or “Psychiatrists”) and/or other clinicians (“Clinician” or “Clinicians”) via the Platform or face to face in our clinic to receive qualified and professional medical advice and related services. If agreed upon with a Clinician, Patients may also purchase private prescriptions for certain medication(s). Both services are collectively referred to as the “Services” or a “Service”.
Please note that any Service is subject to availability, including the availability of the Clinician at any given time.
We can provide our Services to you if you are a resident and living in the United Kingdom. We are unable to guarantee that any content available on or through the Platform is suitable for use or accessible outside the United Kingdom.
As a result of:
it is your responsibility and your responsibility alone to make another appointment with us.
Please be aware that Private Psychiatry is not for use in emergency situations. If you have a medical emergency or are contemplating suicide or harming yourself and/or others or you believe that someone may be in danger, we strongly urge you to call the emergency number 999 and seek urgent help in person. The Platform is not intended for use for such emergency situations and the Clinicians will not be able to provide any assistance.
If any statutory right to cancel Services purchased online prior to performance applies, such statutory right shall be applicable to the Services. By booking an appointment that is sooner than the statutory deadline (if any) for cancelling from the date of booking, you acknowledge that you have waived your statutory right to cancel so that we can instantly start providing the Services and/or secure time with a Clinician in advance to ensure their availability.
It is not allowed to reschedule appointments within seven (7) working days of your appointment.
You agree that the provision of any Services is subject to your payment in full of any and all fees and other costs for such Service. Payment of fees and other costs shall be a joint responsibility of the account holder and the Service recipient (if these are different persons). Fees and other costs must be paid prior to the provision of any Service.
Private Psychiatry reserves the right to modify its fees and/or other costs at any time at its sole discretion and implement the new fees and/or costs at any time prior to billing you for payments due pursuant to these Terms and Conditions. You accept that the Services may not be provided if your billing information is inaccurate, invalid, without funds, or any pre-authorisation by us provides a negative response as determined by Private Psychiatry.
Clinicians will not prescribe medications unless it is, in their professional opinion, in the best interests of their Patient (and they may not be able to prescribe some medications based on an online consultation, depending on the condition and your location). The Clinician will use their sole discretion to issue or provide you with a prescription and there is no guarantee that a prescription for any medication will be issued or provided. This is subject to the limitations applied by Private Psychiatry policies from time to time. You accept that if we provide you with prescriptions, they will be private prescriptions for your personal use unless otherwise stated during your consultation – they must not be distributed to anyone else. We charge for a private prescription, and you will also incur the cost of the medication(s) prescribed. You acknowledge this price is set independently by the pharmacy and not by Private Psychiatry. Any prescription that you receive via Private Psychiatry is only valid for use at legal UK pharmacies. Furthermore, you must read all information provided to you carefully and to follow the instructions on the prescription(s) itself (the label applied by the pharmacy) or otherwise before you take any of the medication that has been prescribed. You also hereby agree to contact your Clinician, another doctor, or a pharmacist if you have any questions or do not fully understand the reasons you have been prescribed any medication or the instructions related to the medication.
Should you notice any side effects which is possibly related to our prescribed medication, you agree to seek medical attention immediately which should be, in first instance, with your NHS provider.
The prescription is either posted by mail or otherwise (for non-controlled medications) to the pharmacy which has been identified by Private Psychiatry as complying with our clinical governance structures. Dispensing and delivering medications to the Patient will be issued by the pharmacy used for those purposes by Private Psychiatry, not by Private Psychiatry. We are unable to guarantee that a Clinician will agree to re-issue any prescription or document. If the Clinician agrees to re-issues your lost prescription, report, letter or otherwise, you will still be charged for the copy which will be the cost at the time it is issued.
The timeframe to receive prescriptions is usually two-three (2 – 3) weeks and sometimes longer due to the global market situation and levels of demand.
You understand that by booking an appointment with Private Psychiatry, an electronic medical record (“EMR”) will automatically be created on the Platform. Your EMR is created for you by Private Psychiatry to document (by way of consultation with your Clinician), store and access your personal health information online, including medical history, current health conditions, and medications, etc., and for your Clinician to record the results of his or her medical encounters with you in accordance with his or her obligations under applicable law. Any information provided as part of a consultation (which may be made up of video chat messages, etc.) becomes part of your EMR when it is attached to the records by your Clinician. If you want a particular detail added to your EMR, it is your responsibility to disclose this to your Psychiatrist during the consultation. It is your responsibility to confirm any information during a consultation with a Clinician to ensure that your Private Psychiatry EMR is accurate. Private Psychiatry is not responsible for maintaining a complete record of all data arising from the use of the Services. Private Psychiatry reserves the right to review, process, maintain, delete, or destroy all communications and materials posted or uploaded to the Platform. Your Clinician needs to use the information included in your EMR solely in accordance with their legal obligations, including without limitation obtaining any consents or authorizations that may be required for your information to be shared with other participating providers. However, by requesting a consultation, you are then agreeing to disclose the full contents of your EMR to the Clinician who will conduct your consultation.
You can book an appointment with us in advance which is subject to availability. After you have requested an appointment, you will be sent an email with written confirmation of your appointment; if you do not receive confirmation within (twenty-four) 24 hours of requesting your appointment (or if sooner within four (4) hours of the start of the appointment), please contact Private Psychiatry to check whether we have received your booking request. Private Psychiatry will contact you by email as soon as reasonably possible if it has to amend, change, or cancel any consultation that you have booked. You may be asked to show photographic identification issued by a governmental authority (such as a passport, driving licence or identity card) during a video consultation with our Clinicians to confirm your identity before prescribing certain medications.
After booking confirmation, you will receive forms that have to be filled out and that are relevant for your appointment; you also have to consent to the terms and conditions. You acknowledge that if you do not sign the terms and conditions and fill out all required forms minimum 12 hours prior to the appointment, the system will automatically cancel the appointment, and you will not be entitled to a refund.
You accept that the quoted appointment time is not a measure of your time spent with the doctor. For example, a one (1)-hour appointment typically involves around forty-five (45) minutes of speaking time with you, with the rest used by the doctor for essential administration.
You acknowledge that a diagnosis cannot always be established. In some cases, diagnosis may require multiple appointments and external referral for scans/blood tests/input from other types of specialists, etc.
Appointment confirmation letters are provided for initial psychiatric assessments only and can take up to four (4) weeks to prepare. These are intended only to confirm your appointment and, where applicable, your diagnosis/treatment. If you are interested in a specific letter, report, or consideration of a specific prescription, you must let us know prior to the appointment as it may require a different service/fee.
The appointment letter is offered as a record of the appointment to confirm the main details discussed and is not intended for any specific purpose such as “evidence” or submission to the court or elsewhere. If a “medicolegal” report for court or other purposes is required, please note that this requires a different service and the standard medical letters/reports are not suitable for this purpose. Even if a medicolegal service/court report is discussed with our team prior to your assessment, this does not constitute an agreement to produce such a medicolegal report. The letter/report cannot be endorsed for use in court/legal purposes of any kind whatsoever.
Follow-up appointments are often a standard part of treatment and require payment. Please consider the affordability of ongoing appointments before commencing treatment.
Appointments cannot take place while the Patient is outside the UK. If you will be outside of the United Kingdom for any appointments (current or future), you must notify us at the earliest opportunity.
You cannot discuss questions (for example, regarding treatment dosage) outside of appointments. To discuss any such issues with your doctor after the consultation, contact the admin team to book a follow-up appointment.
If Patients do not sign the Terms and Conditions and return filled-out questionnaires 12 hours prior to their appointment, the appointment will be cancelled without a refund.
If you have booked a session in advance via the Platform, you may join the consultation that you have booked up until fifteen (15) minutes after the scheduled start time of that session. If you arrive any later than fifteen (15) minutes from the scheduled start time, your appointment will not take place and you waive any right to a refund (i.e., you will have to pay the full cancellation fee).
If you choose to cancel your appointment giving seven (7) or more days’ notice, we will provide a full refund. If you request to cancel your appointment between two and seven (2 and 7) days before the appointment, a 50% cancellation fee (of the invoice total) will be payable. If you request to cancel an appointment within two (2) days of the appointment, the full invoice amount (cancellation fee) will be payable. If you wish to cancel any booking you have made with us, you can contact us via email or telephone. If your cancellation is successful, you will receive an email from the Platform to confirm this; if you do not receive the cancellation email, then you must either try again or contact us via email or telephone and we will deal with your request as soon as reasonably possible. You accept that Private Psychiatry is not responsible and will not accept liability for any costs, expenses, or losses arising from your failure to cancel any consultation properly with Private Psychiatry. You accept that failure to cancel an appointment may result with you being charged a cancellation fee and/or the full fee for the appointment that you failed to cancel. This would be subject to Private Psychiatry’s sole discretion.
We may terminate our agreement with you for any of the reasons below:
If a missed appointment occurs because a Clinician did not attend your appointment on time, we will refund the charge. However, you waive the right to any additional compensation.
Under specific circumstances, we may not accept the booking or cancel the appointment at our sole discretion. We reserve the right to refuse any appointment or to cancel any appointment at our sole discretion. Save for any other provision of these Terms and Conditions, if your appointment is cancelled after you are charged, the same amount will be reversed back to your original payment method.
Private Psychiatry reserves the right to discharge Patients or refuse treatment at our discretion with no advance notice.
These Terms and Conditions will remain in full force and effect while you use the Website and/or the Platform and/or the Services. Without prejudice to any other rights of Private Psychiatry under these Terms and Conditions, we reserve the right to, in our sole discretion, deny you access to the use of the Website or Platform or Services as well as terminate or suspend such use for any reason whatsoever and without the need to prove such reason.
You must compensate and agree to defend, indemnify, and hold us harmless (including our employees, partners, and agents) if you breach these Terms and Conditions and from any and all liability, damage, cost, claim, and demand, including for any fees and expenses which have been made by any authority or third party as a result of your actions, your use of the Website, your use of the Platform, your use of the Services, your breach of our intellectual property rights, your breach of these Terms and Conditions or your violation of any party’s rights in relation to these Terms and Conditions in the widest sense possible. We may deduct from any refund due to you or charge you reasonable compensation for the net costs we will incur as a result of your breach. Private Psychiatry will advise you of any termination via the contact email you have provided us with.
We do not issue refunds where Private Psychiatry is not at fault, such as in the following circumstances (the below is not an exhaustive list):
Private Psychiatry Ltd or any of its directors, agents, employees, or partners in no event shall be liable for any direct, indirect, consequential, incidental, or punitive damages, including lost profit, loss of revenue, or any other damage arising from your use of the Service, use of the Website, use of the Platform, or in any way related to the former. In respect to direct damages, the liability of Private Psychiatry is limited and capped at the amount of fees you paid for the Services.
We do not guarantee that the Platform will be secure or free from bugs or viruses. You are responsible for your own computer systems and computer programs to access the Services and you should ensure own virus protection software is installed. You are also responsible for ensuring that all persons who access the Services through your internet connection are aware of and comply with these Terms and Conditions. Private Psychiatry makes no representations or warranties about the satisfaction of government regulations requiring disclosure of information on prescription drug products; or any treatment action or application or preparation of medication based on information offered or provided Services.
In the event where there is a technical, security threat or issues, we may be required to suspend our Services or postpone consultations to ensure they are secure and/or operating. We will not refund charges or compensate you if they occur. We cannot guarantee that the Website will be free from viruses or malicious software. Please ensure anti-virus and anti-malware software are working and installed on any device you use to access our website. Private Psychiatry does not endorse the promotions, products, or services of any third parties, nor does it warrant or validate the accuracy of any third-party advertisements, promotions, communications, or other materials. Private Psychiatry does not accept any responsibility or liability for the accuracy of information contained on any third-party websites and we have no control over the contents of those sites or resources.
For all appointments (and especially while appointments are being carried out remotely), Patients are normally required to keep their GPs informed of any diagnosis and treatment recommended by the Clinician. ADHD patients specifically must request physical monitoring from the local GP of blood pressure, pulse, weight, and height before commencing any medications and must follow the GP’s advice in this regard.
Private Psychiatry makes no representation or warranty as to the response regarding your treatment from any Clinician as they are independent contractors and are not employees of Private Psychiatry. Private Psychiatry is not liable for any acts or omissions of the Psychiatrists and/or Clinicians. You and your Clinician are solely responsible for any information provided and/or advice given via the Platform and the Services.
Private Psychiatry does not guarantee that a consultation by way of video/chat/picture message is the best way of receiving advice or indeed the correct course of treatment for your healthcare concerns or medical issues. You agree to schedule a follow-up appointment with Private Psychiatry or contact your general practitioner immediately should your condition change or your symptoms worsen. You will need to contact your local walk-in center or hospital for advice if you are not registered with a UK doctor. You should contact your nearest emergency services center immediately if you are in need of urgent medical care.
No information whatsoever found on this Website or the Platform (other than advice provided by a Clinician in a consultation) should be relied on as medical advice, professional or otherwise. Nothing contained on the Platform should be construed directly or indirectly as the practice of medicine by Private Psychiatry, which only arranges the service of connecting you to a Clinician. Private Psychiatry makes no warranties or representations as to the accuracy of articles and other material published on this Website or the Platform and assumes no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon such material.
You may not use or access the Website and/or the Platform for any purpose other than for what they are available. The Website and/or the Platform may not be used for any commercial endeavors except those that we approve. By using the Website, you agree not to do anything that may harm the Website, using any information to abuse or harm other people, use the Website contrary to any applicable laws and regulations or anything else that may affect the Website and the Service that we are offering.
Private Psychiatry is unable to warrant that the Platform or the Services will meet your requirements or that the Services will be free from errors, uninterrupted, or completely secure, or defects, if any, will be fixed. Private Psychiatry is not responsible for any corruption, transmission errors or compromise of data which has been carried over local or interchange telecommunication carriers. In the event that restoration of data form backup is necessary, you agree and acknowledge that may take several days to complete such restoration and resume operation of the Platform and/or the Services, in which circumstances any booked sessions may require re-arranging. We will contact you if this is the case.
We own the copyright and other intellectual property rights for our Website, our Services, and their content. An example of what we own is the voice recordings from the consultations you have with our Clinicians. All rights reserved. You are not permitted to distribute, copy, or use for business purposes any material within Private Psychiatry. Private Psychiatry’s mark, logo, and combined mark and logo are our trademarks. If we have used other logos, page headers, graphics, scripts, button icons, and service names belonging to a third party on our Website or within the Services provided to you or anywhere else, then these are trademarks of other businesses or partners.
You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.
You authorize us to use and process any personal data which you provide to us or which we gather from public sources for the purpose of providing the Services. Please review our Privacy Policy for further information.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and it must not be disclosed to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms and Conditions. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at the contact email below.
No third party has any rights under these Terms and Conditions. This contract is between you and us.
In case of any dispute, the parties first oblige to negotiate such dispute informally for at least thirty (30) days commencing upon written notice from one party to the other.
If such negotiations remain fruitless, any dispute arising out of or in connection with this agreement (and these Terms and Conditions), including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the LCIA Rules, which Rules are deemed to be incorporated by reference into this clause.
The number of arbitrators shall be one. The seat or legal place of arbitration shall be London. The language to be used in the arbitral proceedings shall be English.
The governing law of the agreement shall be the substantive law of England and that the courts of England shall have exclusive jurisdiction.
If any part of these Terms and Conditions are illegal for any reason or if any relevant authority considers that the clause is unlawful, the rest will remain in force. For any avoidance of doubt, each of the clauses operates separately.
If there is delay in enforcing any of these Terms and Conditions, we will still be able to enforce them at a later date. If we do not demand that you do anything you are required to do under these Terms and Conditions immediately, or if we delay in taking action against you in respect of your breaching these Terms and Conditions, that will not mean that you do not have to do those things, and it will not stop us from taking action against you at a later date.
In respect to procedures and responsibilities of Private Psychiatry for handling any issues or complaints, please review our complaints procedure, which is available at our website privatepsychiatry.co.uk
You can contact us at the following email address: manager@privatepsychiatry.co.uk.
You can send any suggestions on how to improve our service to manager@privatepsychiatry.co.uk
General Enquiries
Email: info@privatepsychiatry.co.uk
Telephone: 020 3930 1967
Administrative support is available by phone Monday to Friday, 9:00 am – 5:00 pm
Mon – Fri: 09:00 am – 08:00 pm
